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Our goal is to offer you the best shipping options. We have warehouses in the United States, the UK, and European. Your orders will be prioritized for shipment from the nearest available warehouse. If items are out of stock locally, we will arrange delivery from another warehouse.

Processing Time:

Your order will typically be processed within 8-12 hours after payment confirmation.

Shipping Time:

(a) For items in stock at local country warehouses:

• Standard: 3-5 business days
• Express: 1-3 business days

(b) For items not in stock locally:

• Standard: 5-15 business days
• Express: 3-5 business days

(c) For countries in Asia, South America, etc.:

• Standard: 7-14 business days
• Express: 4-7 business days

We always ship from the nearest warehouse based on your delivery location to ensure faster service.

Please note: that the specific delivery time for your order will be displayed in the shipping details on your order page. This information is the most accurate and up-to-date for your shipment.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email.

Besides, most tracking numbers are able to find the shipment information in this link: https://www.17track.net/en.

Is My Package Discreet?

Please don't worry about whether people will know what you purchased. We take care of your privacy as 100% discreet. Each order will be shipped in plain packaging with no reference to anywhere or anything inside. No one knows what you've bought.

💬 Need Help?

If you have any questions or would like to request a specific shipping method, feel free to contact us at: 📧 service@sexfurniturehub.com

We have always provided our customers with high-quality products. It has also been well received by many customers.

If you wish to cancel your order, please note the following:

Cancellable Orders:

• (a) Within 12 hours of ordering (if the package has not been dispatched): Full refund with no transaction fee.
• (b) After 12 hours of ordering (if the package has not been dispatched): Cancellation is still possible, but a 10% transaction fee will apply, and the remaining amount will be refunded.
• (c) The order has been shipped. Cancellation is not supported.

Refund Policy:

You can get a refund in the following cases:

• Never received your product: Full refund, or resend it for you if you’re willing to wait.
• Received the wrong product: Provide us with photos of the wrong masturbator and we will refund or resend a correct masturbator for you.
• Received the damaged product: If this is caused by the carrier, please file a complaint with the carrier, and we will assist you in obtaining compensation. If it's a product quality problem, please provide us with photos or videos, and we will refund you or arrange a new replacement.

If you wish to cancel your order, please contact customer service and provide your order number and order information.

📧 service@sexfurniturehub.com

🔐 Accepted Payment Methods

We support a wide range of secure and convenient payment options:

• Credit Cards – VISA, MasterCard, American Express, Discover, JCB, Diners Club, UnionPay, Elo
• Debit Cards
• PayPal
• Apple Pay
• Google Pay
• Klarna

Note: we do offer payment plans via Klarna. Simply choose Klarna at checkout, select the installment option that works best for you, and complete your order.

If you have questions regarding payment, feel free to reach out to us at service@sexfurniturehub.com.